Introduction
IT Support Engineer ka kaam computer systems, software, aur networks ko sahi taur par chalane aur unki tamiri ka hai. Wo masail ko hal karte hain jin mein hardware ya software ki kharabi, network connectivity ka masla, ya phir data loss shamil ho. Is ke ilawa, wo users ko technical support faraham karte hain email, phone, ya phir in-person madad ke zariye. Jab bhi koi employee ya customer kisi technical maslay ka samna karta hai, IT Support Engineer wohi shakhs hota hai jo unki madad karta hai masla hal karne mein. 
Is ke ilawa, IT Support Engineer ka kaam hai naye technology aur software ko install karna, update karna, aur maintain karna taake systems hamesha taza aur secure rahein. In kaamun ke ilawa, wo users ko training bhi dete hain taake wo technology ko behtar tareeqay se istemal kar sakein. IT Support Engineer ka kaam bohot important hai taake users apne kaam ko behtar tareeqay se anjam de sakein aur kisi bhi technical rukawat ka saamna na karna pare. Masroofiyat ke darmiyan mein bhi, users ko sahayata faraham karke, wo unhein behtareen tareeqay se apne kaam ko jari rakhte hain. 
**Faida:
1. Aik dynamic aur challenging career path.
2. Mauqaat technology ke naye trends aur updates ko seekhne ka.
3. Achaat aur istehkaam ke liye munfarid opportunities.
4. Behtareen professional growth aur development ke liye environment.
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IT Support Engineer Full time jobs April2024 letest jobs salery 1k to 150k
About the Role:
Key Responsibilities
1. Building strong relationships with all Teams.
2. Hands-on experience with network communication equipment such as routers, switches, firewalls, wireless controllers, and access controls.
3. Proficiency in Mobile Device Management (MDM) solutions like Microsoft Intune, JAMF, Workspace One, etc.
4. Capable of managing multi-OS installations and troubleshooting.
5. Understanding of IP networking and routing protocols.
6. Providing Level-1/2 support and troubleshooting to resolve customer issues.
What You'll Do:
1. Take responsibility for customer issues reported and ensure they're resolved satisfactorily.
2. Research, diagnose, troubleshoot, and find solutions to fix network problems.
3. Follow standard procedures to escalate unresolved issues to the right internal teams or vendors.
4. Coordinate with all stakeholders, including vendors, to resolve customer issues.
5. Ensure timely resolutions to meet SLAs (Service Level Agreements).
6. Have a basic understanding of SaaS applications like OKTA, G-suite, Slack, Better Cloud, and Atlassian.
**Job Requirements:**
Bachelor's degree in Computer Science or equivalent 
1-3 years of IT support experience Customer service experience 
Strong follow-up skills 
Technical troubleshooting expertise 
Preferably certified in CCNA & CCNP, MCITP, Office 365 
Strong communication skills (written/verbal) 
Call center IT support experience is a plus 
Flexible working hours **Diversity & Inclusion:**
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.
Client-provided location(s): Lahore, Punjab, Pakistan; Islamabad, Islamabad Capital Territory, Pakistan
Job ID: 6048680002
Employment Type: Other
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